Why Leaders Fail  and why Courage Is the Missing Ingredient

During a recent leadership workshop I was facilitating, a participant asked me a deceptively simple question: “From your perspective, what is the main reason leaders fail in their roles?”

Before answering, I asked her how she defined “failure.” She responded that, in her view, leaders fail when they do not deliver against financial expectations. Her definition was clear but surprisingly narrow. It reduced the essence of leadership to the management of a P&L. Financial results certainly matter, especially to investors, but they represent only one dimension of leadership impact. A leader’s true value extends far beyond financial indicators and includes the ability to shape culture, accelerate talent, mobilize teams, foster innovation, and create sustainable long-term value.

After reflecting on her question and drawing on years of experience working with leaders across industries, I concluded that the primary reason leaders fail is rarely a lack of business acumen, strategic intelligence, or operational capability. These are important, but they are not typically what brings a leader down. The fundamental reason leaders fail is a lack of courage.

Understanding Courage in Leadership

Courage, in this context, is not dramatic heroism. It is the moral strength to face difficulty, uncertainty, or discomfort without being overwhelmed by it.It is the willingness to act even when the risks are real, the consequences unclear, and the outcome uncertain.

This is particularly true in the realm of people leadership. Consider the situations in which leaders frequently hesitate:

  • Delaying the decision to address or part ways with a consistently poor performer
  • Avoiding difficult conversations or shying away from honest, constructive feedback
  • Failing to confront counterproductive behaviours within the team.
  • Hesitating to make decisive calls when stepping into a new role, fearing the internal perception their actions might trigger

These moments often determine whether a leader moves an organization forward or allows dysfunction to take root.

On the other end of the spectrum, some leaders exhibit the opposite behaviour: acting with excessive boldness, ignoring risks, or being blind to the human consequences of their decisions. This is not courage it is overconfidence, sometimes even arrogance, and it can be equally damaging.

Real courage lies in the balanced ability to act decisively while remaining acutely aware of the human, strategic, and ethical implications.

How Do We Build Courageous Leaders?

If courage is so essential, the natural question becomes: How do we help leaders develop and sustain it? Below are five proposed evidence-informed recommendations to strengthen courageous leadership based on my years of experiences and practices.

1. Normalize Discomfort as Part of the Role

Courageous leaders understand that discomfort is not a sign of weakness it is a sign of responsibility. Organizations should explicitly acknowledge that leadership involves uncomfortable decisions and equip leaders to embrace, rather than avoid, those moments.

2. Build Decision-Making Muscles Through Practice

Courage grows through repeated action. Simulations, role plays, and scenario-based learning help leaders practice tough calls in a safe environment, strengthening their ability to act under pressure when the stakes are real. Now Avatar based trainings or coaching are great resources.

3. Strengthen Self-Awareness and Emotional Regulation

Many leaders avoid difficult decisions because of internal fears: being disliked, being wrong, or damaging relationships. Developing self-awareness, understanding emotional triggers, and learning how to regulate stress through coaching, reflection, or feedback enables leaders to manage fear instead of being controlled by it.

4. Foster a Culture That Supports Candor and Accountability

Courage is easier when the environment encourages truth-telling and constructive challenge. Teams thrive when expectations are clear, feedback is normalized, and accountability is shared. Leaders should not carry the burden alone; culture can either reinforce or erode courageous behaviour.

5. Reframe Mistakes as Learning, Not Failure

A fear of being judged often paralyses leaders. When organizations treat mistakes as learning opportunities rather than career-defining failures, leaders gain the psychological safety needed to make timely, principled decisions even when outcomes are uncertain. The role of board toward CEOs for example is key there.

Final Thought

Leaders are not defined by their titles, technical skills, or strategic brilliance.
They are shaped and ultimately judged by their willingness to act with integrity and courage when it matters most.

Courage is not innate. It can be developed, supported, and strengthened through deliberate practice and the right organizational environment. If we want stronger organizations and more impactful leadership, we must invest not only in developing leaders’ minds but also in fortifying their moral backbone.

At the end of the day, leadership without courage is simply management. Leadership with courage is transformation. Leaders do not typically fail because of insufficient strategic or operational capability. They fail because of insufficient courage.

Table of contents

Scroll to Top

Jean Luc Giraud

Managing partner and chairman of the board

A global human resources and business C-suite Leader with a combined business management and broad human resources expertise. Having worked and lived internationally, with multinational large and mid-size companies experiences developed across several industries, FMCG, retails, Healthcare & pharmaceutical, luxury, automotive and energy including best practices gained in General Electric, Novartis and Mercedes-Benz. Jean-luc worked several years as a member of the management team in PE (Bain Capital) back up company.

Driving substantial changes through growth plans, operational effectiveness, multiple integrations following acquisitions, entry & development into emerging markets. Creating short and long terms value by addressing people challenges such as Global cultural and business Transformations, talent acquisition, organization development, leadership, performance management, C&B, Employee relations, HR operations.   Having held significant budgets and leading global teams in complex matrix organizations, focusing on both strategic and operational excellence.  Passionate by talent Management and people growth.

Jean-Luc is an alumni from the Ecole Superieure des affaires-University Grenoble II (France)  with 2 post MBA degrees Magistere of business management and DESS of management information system – He is also an alumni from ESSEC Business school (France) with a specialized HR program  and Manheim University (Germany) with an Executive MBA.  He has also completed various short terms programs at Stanford university (USA) – Sloan Business school (USA) – INSEAD (France)

Frédéric Giraud

Senior logistics partnership manager

Frédéric is a multilingual logistics professional with hands-on experience in last mile delivery, supply chain optimization, and 3PL operations across Europe. He currently serves as Senior Logistics Partnership Manager at Westwing, where he oversees logistics strategy and carrier partnerships across DACH, BENELUX, and France.Prior to Westwing, Frédéric held multiple leadership roles at Amazon Logistics, including Delivery Operations Manager and On-Road Manager, where he directed large-scale delivery networks, led regional cost optimization initiatives, and supported multiple country and station launches across Germany, the Netherlands, and Luxembourg.

He is Lean and Kaizen certified, with a strong track record in vendor negotiations, cost savings, and sustainable logistics practices.

His experience spans e-commerce, retail, and tech-driven logistics environments, with a focus on operational excellence and continuous improvement.

Frédéric holds a Master in International Management from EADA Business School in Barcelona and a Master in Change Implementation & Disruptive Technology from Universitat Internacional de Catalunya. He is fluent in French, German, and English, with working proficiency in Spanish

Matthias Scharer

Chief operating officer for Microsoft Device Partner Sales EMEA and strategy and marketing leader for AI and cloud transformation at Microsoft

Matthias is technology executive with 25+ years of experience leading strategic growth, transformation, and innovation across global markets. As COO and Head of Strategy & Marketing for Microsoft Device Partner Sales EMEA, I drive regional execution across Marketing, Category Management, and Operations—accelerating AI adoption, hybrid infrastructure, and next-gen device deployment.

I lead a high-performing organization focused on aligning Microsoft’s investment strategy with customer needs, enabling digital transformation at scale, and unlocking value through intelligent edge and cloud services. Passionate about building future-ready teams, I combine strategic foresight with operational excellence to deliver impact across diverse industries and partner ecosystems.

Previously held senior sales leadership roles at Microsoft and Intel, with deep expertise in enterprise sales, vertical industry transformation, and partner strategy across Europe.

Matthias is hold a master of Engeering – Diploma Civil engineering from the Technical University of Munich and an MBA from Mannheim and ESSEC Business schools as well as a certificate from Insead in Management acceleration program.  

Cecilia Rodriguez

Founding partner and managing director of Sollertia in Argentina

Cecilia is an executive coach and consultant with over 20 years of experience in human behaviour and organizational development. Since founding Sollertia in 2004, she has partnered with more than 600 clients across Latin America and internationally, guiding leaders and organizations through processes of change, growth, and transformation. 

She is also Co-Founder of Avvartes International, a Switzerland-based network that amplifies leadership and organizational evolution programs across 16 countries. 

Certified Executive Coach by the Center for Creative Leadership, she has supported leaders at different organizational levels—CEOs, Presidents, Regional Heads, Vice Presidents, and Directors—across industries such as banking, telecommunications, pharmaceuticals, agribusiness, energy, logistics, and beverages & spirits, in regions from Latin America to the U.S., Europe, and Asia. 

Rooted in experiential learning and inspired by her lifelong connection with mountaineering, Cecilia brings a distinctive perspective to her facilitation and coaching: insight-driven conversations that help leaders unlock clarity, strengthen decision-making, and move forward with focus and confidence. 

She designed the R4G – Resilience for Growth Program with five global colleagues, delivering it for women leaders in open cohorts in the U.S., Europe, Asia and Latin America (2019–2023). From this initiative, “daughters’ programs” were created in-company for SIG (Global), MSD (Latin America) Akbank (Turkey), YPF and Banco Galicia (Argentina).

Christian Neubert

Leader of the Human Edge consulting firm and senior executive and transformational leader

Christian Neubert is a senior executive, transformational leader, and a trusted advisor to C-level executives for major businesses. He is also an expert in cultural transformation. Christian’s interactions with clients are insightful and provocative. He contributes experience from a multitude of countries, in a wide array of industries including pharmaceuticals, technology, banking, and broader life sciences. 

He specialises in defining strategic vision, leading and managing change, and executing to deliver against expected results. Wherever he goes, he cultivates innovation and demonstrates a global perspective, to deliver high performance across multiple cultures and markets. 

Christian’s focus on advanced analytics solutions includes Strategic Workforce Planning, allowing senior leaders to take impactful decisions resulting in more agile organizations for today and in the future. 

He is dedicated to successfully building and enabling organizations to build internal game-changing capabilities that have long-lasting business impact. Christian holds a master’s degree in Organizational Psychology from the University of Freiburg (Germany), and a bachelor’s degree in Economics. In his free time, he spends time with his family and friends, skiing, and traveling around the world. 

What clients can expect from Christian: 

His thoughtful, probing approach coupled with his strong business acumen focuses individuals and teams on the behaviours and actions required to achieve results, whether setting strategic direction, leading transformational change, or achieving exceptional performance.

Devvesh P. Srivastav

Country president and HR director APAC at Centrient Pharmaceuticals in India

Devvesh P has an enriched experienced of three decades in various Global, Regional & Local organizations in People & Business Management across Pan India, Asia, Europe & North America. Been on panel of key industry forums like IGCTC, NIPM, IISPI, OPPI & EFI. A post-graduate in HR Management & Employee Relations, Lawyer by training & Graduate in Tax with Chartered Accountancy Inter.

Devvesh is an inspiring leader who has a proven track record to transform, build, Co create and integrate high performing teams to achieve goals. He is currently based out of Gurgaon, Delhi NCR where he is working as Country President & Global & Regional HR Head for Global Tech Ops and Asia Region and a Board Member, Occupier under the Indian laws on compliance. Before he was working as Head HR & Corporate Services function with a Canadian MNC – Apotex and part of the Global HR Leadership Team having a GCC – Shared Service Centre in Mumbai.

Prior to Centrient & Apotex, he was with Sun Pharma as Corporate & Manufacturing HR Head, he advanced to become the Global HRBP for Sun Pharma with a responsibility of 10,000+ People role and was heading the Formulations business as AVP – HR & Admin. During his stint with Sun Pharma, Devesh has spearheaded the landmark integration of Sun – Ranbaxy & successfully completed the integration of GSK Opiate business of Australia with Sun.

At Teva, he was Sr. VP – HR & Admin and was responsible for the building One Teva – One Team. Previously he played significant role in transforming Merck in India while he was VP – HR & Corp Admin for Merck Group of Companies as HR Head for more than 12 Years. During his stint he has did multiple integration, Merck Millipore, Bangalore Genie & Merck Serono & also worked at Merck HQ in Germany and was responsible for 7 APAC countries in his regional responsibility. In addition to his HR professional exposure, he has successfully established 2 Major CSR Campaign MICT (Merck India Charitable Trust) – Adoption of Talent & IGNITE in Apotex – Initiative for Talent for underprivileged students in BLR & Mumbai and currently supporting a Centrient CSR campaign where he is passionately driving multiple projects touching 60,000+lives every year.

Devvesh P have worked across regions of India and did Global assignment in Germany/Frankfurt and lead South East Asia seven countries in his Regional Roles and exposed to multiple complex projects working with great minds and Organizations like McKinsey , EY, PwC , Bain , KPMG and known for working many business transforming assignment in his tenure and supporting start Up network while awarded as TOP 100 HR Mind , Best 100 HR Leaders, won accolades for his companies in Best Employers study in 2014 and 2018.

Belongs to a defence family background, Wife Mohini, an IT Professional and now a Home Maker & his son Divynsh is a professional Architect.

Certification Programmes & Key Leadership Engagements:

  • Certified trainer for different programs in Leadership & Management Development.
  • Certified trainer for “Insights” a behavioural program by Insights Discovery, Berlin
  • Certified trainer for coaching skills and NLP by David Ross, Performance Unlimited, UK.
  • Certified Assessor for Leadership Profiling by Merck KGaA.
  • Certified for Hogan Assessment – Three Fish
  • Performance Management System IIM – Ahmedabad
  • Certificate Course in “Regional Talent Training” at Singapore/Shanghai/Mumbai
  • Executing Coaching Skills & NLP Techniques – by Performance Unlimited UK
  • Merck Leadership Curriculum Certification – I, II, III & IV
  • 360 degree feedback program – by SHL.
  • Critical skills for Managers – by Andrew Bryant of “Self Leadership”, Singapore.
  • Gold Medallist in “Innovation Workshop” at Frankfurt
  • Persuing his ACC/MCC from Coachraya & ICF

Brigitte Schraetzenstaller-Rauch

Head of organization and administration at Vedra Pension and co founder of Great People Consulting

About Great People
Founded in 2014, Great People brings together a team of highly experienced practitioners with outstanding consulting and coaching qualifications and a proven track record across industries and leadership levels.
The team combines solid business backgrounds with deep human understanding – bridging strategy and people, structure and empathy. With decades of international experience in corporate, SME, and start-up environments, Great People consultants work pragmatically, strategically, and with a deep belief that successful transformation starts with people who feel connected to what they do.

About Brigitte
Brigitte combines systemic coaching and mediation expertise with extensive leadership experience in multinational corporations and start-ups. Her career includes positions at Roche, Oracle, Novartis, and Bilfinger, giving her a profound understanding of organizational dynamics, leadership challenges, and cultural diversity.
As a former Managing Director in the start-up sector, Brigitte brings a hands-on approach to business transformation and organizational development. She supports executives and teams in gaining clarity, aligning strategy and culture, and leading change with confidence and empathy.

Her Focus Areas
Executive Coaching Brigitte coaches C-level leaders, senior managers, and leading professionals to enhance their effectiveness and leadership impact.
Focus topics include:
• First 90 Days onboarding and leadership transition
• Executive Presence and authentic leadership, especially for female senior leaders
• Self-effectiveness, management, and career development strategies

Start-up Consulting
Drawing on her own executive experience in start-up leadership, Brigitte supports founders and early-stage companies in building sustainable structures and growth strategies.
Typical consulting areas:
• Pitch coaching to create compelling, investor-ready presentations
• Business development and Go-to-Market strategies
• Company building and scaling from concept to execution

Executive Consulting & Organizational Development
Brigitte advises organizations in strategy, change, and leadership development, enabling transformation with clarity, empathy, and measurable results.
Key project experience includes:
• Company strategy development and rollout in Healthcare, IT, and Service industries
• Design and global rollout of a Human Resources Strategy in the service sector
• Development and implementation of a “Sales Academy” for an intern. printing company
• Teambuilding and leadership alignment workshops for global finance teams in the
pharmaceutical industry

Global Projects & HR Expertise
Her international project portfolio includes:
• Development of Global HR strategies and implementation of an international Diversity & Inclusion strategy
• Development of Global Leadership Programs for multinational organizations
• HR Interim Management for a leading pharmaceutical company – including business
partnering with global business units and facilitating change management & coaching skill workshops for leadership teams

Facilitation & Events
Her passion lies in inspiring groups, fostering active and interactive collaboration, and creating lasting impact.
• Facilitates engagement from small teams to large organizations, ensuring every
participant is involved
• Designs and leads kickoffs, trainings, and bootcamps that spark creativity and
collaboration
• Creates experiences that leave participants inspired, motivated, and talk about the impact years later

In a nutshell
Brigitte is a pragmatic, inspiring, and results-driven consultant – credible in the
boardroom,empathetic in personal interaction, and deeply committed to sustainable
transformation.
She believes that organizations thrive when people are aligned, motivated, and connected.

Alexandra Zhao

Senior Consultant of Zhonglun W&D Law Firm. Visiting scholar of Columbia Law School 2025-2026

Ping ZHAO (Alexandra) is a Senior Consultant at Zhonglun W&D Law Firm and a Visiting Scholar at Columbia Law School. With over twenty years of experience spanning the judiciary, corporate, and private practice sectors, she has gained extensive experience advising multinational corporations on international arbitration, cross-border mergers and acquisitions, and global trade compliance.

Before entering private practice, Ms. Zhao served as Global Risk and Compliance Director and China Legal Head at Centrient Pharmaceuticals, a Bain Capital portfolio company headquartered in Rotterdam, the Netherlands, where she established comprehensive global compliance frameworks covering anti-corruption, export controls, ESG, and data privacy. Earlier, she was Senior Legal Counsel at China National Offshore Oil Corporation (CNOOC), managing complex international disputes and investment arbitration cases across the United States, the United Kingdom, and Africa.

Ms. Zhao began her legal career as a judge assistant at the Beijing Haidian District Court and was later promoted to Acting Judge. She also worked with The Asia Foundation on legal reform initiatives in China. She currently serves as Vice Secretary-General of the China International Investment Arbitration Forum and Director of the China Modern Enterprise Research Association.

She holds an LL.M. in Commercial Law from the University of Bristol, an MBA from Tsinghua University, and a B.A. in English from the China University of Political Science and Law.